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Ongoing projects & Publications

Publications

2020

  • Airoldi, M. (2020). The Ghost of the Algorithm and the Social Sciences. Critical Perspectives on Intelligent Machines and the Automation of Inequalities. Polis, 35(1): 111-128.
  • Auriacombe B. et Melkonian T. (2020), Former les managers à l’orientation client : le rôle clé de la prise de perspective, Décisions Marketing, forthcoming.
  • Broeckerhoff, A., & Lopes, M. M. (2020). Finding comfort in discomfort: How two cross-disciplinary early-career researchers are learning to embrace ‘failure’. Emotion, Space and Society, 35, 100671.

  • Castaldo S., Li H., Lariviere B. (2020), “What Information Do Shoppers Share? The Effect of Personnel-, Retailer-, and Country-Trust on Willingness to Share Information”, Journal of Retailing, Vol. 29, No. 4, 524-547, DOI: https://doi.org/10.1016/j.jretai.2020.08.002.

  • Denegri-Knott, J., Jenkins, R., Lindley, S. (2020) What is digital possession and how to study it: a conversation with Russell Belk, Rebecca Mardon, Giana M. Eckhardt, Varala Maraj, Will Odom, Massimo Airoldi, Alessandro Caliandro, Mike Molesworth and Alessandro Gandini. Journal of marketing Management, DOI: 10.1080/0267257X.2020.1761864
  • Grosso, M., Castaldo, S., Premazzi, K. (2020), Retail and Channel Marketing, 2nd edition (co-authors: S. Castaldo and K. Premazzi), Edward Elgar Publishing Ltd, Camberley.
  • Grosso, M., Castaldo, S. (2020), “An Empirical Investigation to Improve Information Sharing in Online Settings: A Multi-Target Comparison” , in F. Musso (ed.) Handbook of Research on Retailing Techniques for Optimal Consumer Engagement and Experiences, IGI Global, DOI: 10.4018/978-1-7998-1412-2.ch016, ISBN13: 9781799814122; ISBN10: 1799814122; EISBN13: 9781799814139, pp. 355-379.
  • Kreuzer M., Cado V., Raïes K. (2020) Moment of care: How interpersonal interactions contribute to luxury experiences of healthcare consumers. Journal of Business Research, In press.
  • Lai-Bennejean, C. and Beitelspacher, L. (2020), Impacts of salespeople’s biased and unbiased performance attributions on job satisfaction: the concept of misattributed satisfaction, European journal of marketing, forthcoming.
  • Nguyen B., Chen J., Foroudi P., Yu X., Chen C., Yen D. (2020), Effect of CRM Strategy on Relationship Commitment and New Product Development: Mediating Effects of Learning from Failure, Journal of Strategic Marketing, https://doi.org/10.1080/0965254X.2020.1807590, forthcoming
  • Pardo, C., Ivens, B. S., & Niersbach, B. (2020). An identity perspective of key account managers as paradoxical relationship managers. Industrial Marketing Management, 89, 355-372.
  • Pardo, C., Ivens, B. S., & Pagani, M. (2020). Are products striking back? The rise of smart products in business markets. Industrial Marketing Management, 90, 205-220.
  • Pomiès, A., Arsel, Z., & Bean, J. (2020). Taste. Consumption Markets & Culture, 1-5.
  • Pomiès, A., & Hennion, A. (2020). Researching taste: an interview of Antoine Hennion. Consumption Markets & Culture, 1-6.
  • Rokka, J. (2020) CCT’s Future in Marketing, Journal of Marketing Theory and Practice, forthcoming. (Special issue: Future of Marketing).
  • Santoro, M., Airoldi, M., Riviera E., (2020). Reading Wittgenstein Between the Texts. Journal of Interdisciplinary History of Ideas, 8(16): 1-52.
  • Sujchaphong N., Nguyen B, Melewar T.C., Sujchaphong P., Chen J. (2020), A Framework of Brand-centred Training and Development Activities, Transformational Leadership and Employee Brand Support in Higher Education, Journal of Brand Management, Vol. 27, pp. 143-159.

 

 

2019

  • Airoldi, M. (2019). Digital traces of taste: methodological pathways for consumer research. Consumption, Markets & Culture, DOI: 10.1080/10253866.2019.1690998
  • Barisione, M., Michailidou, A., Airoldi, M. (2019). Understanding a digital movement of opinion: the case of #RefugeesWelcome. Information, Communication & Society, 22(8): 1145-1164.
  • Kornberger, M., Leixnering S., and Meyer R. (2019) The Logic of Tact: How Decisions Happen in Situations of Crisis, Organization Studies, 40(2), 239-266. 
  • Lai, C.J., Gelb, B. (2019) Another Look at Motivating – and Retaining – Salespeople. Journal of Business Strategy, (forthcoming)
  • Michel, S., Saucède, F., Pardo, C. and Fenneteau, H. (2019). Business interaction and institutional work: When intermediaries make efforts to change their position. Industrial Marketing Management, 80, 266-279.
  • Papadopoulou, N., Raïes, K., Bernal, P.M., and Woodside, A.G. (2019), Gifts as conduits in choice overload environments, Psychology and Marketing, 1-14.
  • Pomiès, A. and Arsel, Z. (forthcoming) Special issue: Taste, Consumption Markets & Culture.
  • Sitz, L. (2019), ‘I want to quit’ : Étude ethnométhodologique d’une résistance ordinaire dans la série Friends, Carnets de Consommation, 1 (1).
  • Wu J., Chen J., Dou W., Shao D. (2019), What to Say on Social Media and How, Journal of Service Theory and Practice, Vol. 29, No. 5/6, pp. 691-707.

2018

  •  Airoldi, M. (2018). Ethnography and the digital fields of social media. International Journal of Social Research Methodology. DOI: 10.1080/13645579.2018.1465622
  • Blanchet, V. (2018) Performing market categories through visual inscription: The case of ethical fashion, Organization 25 (3), 374-400.
  • Cléret, B., Dehling, A., Herbert, M., Leroy, J., Rokka, J. & Sohier, A. (2018) L’approche vidéographic dans la recherche en marketing: quel protocole méthodologique? Recherche et Applications en Marketing, 33 (3), 90-127.
  • Grosso, M., Castaldo, S., Grewal, A. (2018) How Store Attributes Impact Shoppers’ Loyalty in Emerging Countries: an Investigation in the Indian Retail Sector, Journal of Retailing and Consumer Services, Vol. 40, No. 1, 117-124.
  • Grosso, M., Castaldo, S., Premazzi, K., (2018), “Experience retail: le nuove funzioni del punto di vendita nell’omni-channel economy”, in B. Busacca and M. Costabile (eds.) Marketing. Una disciplina fantastica. Omaggio a Enrico Valdani, Egea, EAN: 9788823816244, 157-170.

  • Gutsatz, M. and Heine, K. (2018) Luxury brand-building and development: new global challenges, new business models; Editorial, Luxury Branding Special Issue, Journal of Brand Management, 25(5): 409-411.

  • Gutsatz, M. and Heine, K. (2018) Is Luxury expensive? Journal of Brand Management, 25(5): 411-423.

  • Heine, K., Atwal, G., and He, J. (2018) Managing Country-of-Origin Affiliations for Luxury Brand-building in China. Australasian Marketing Journal. 

  • Heine, K., Crener-Ricard, S., Atwal, G. and Phan, M. (2018) Personality-Driven Luxury Brand Management. Journal of Brand Management, 25(5): 474-497.

  • Ivens, B. S., Leischnig, A., Pardo, C. and Niersbach, B. (2018). Key account management as a firm capability. Industrial Marketing Management, 74, 39-49.
  • Koll, O., Raïes, K., Grohs, R., Muhlbacher, H. (2018) Qu’est-ce qu’une marque forte ? Une approche par les configurations des associations de la marque. Décisions Marketing, N°92, 97-113.
  • Kornberger, M., Leixnering S., Meyer R., Höllerer M. (2018), Rethinking the sharing economy: the nature and organization of sharing in the 2015 refugee crisis, Academy of Management Discoveries, Vol. 4, No. 3, 314-335.
  • Rokka, J., Hietanen, J. and Brownlie, D. (2018) Screening Marketing: Exploring the Horizons of Filmic Research, Journal of Marketing Management, 34(5-6), 421-431.
  • Rokka, J. and Hietanen, J. (2018) On positioning videography as a tool for theorizing, Recherche et Applications en Marketing 33 (3), 106-121.
  • Rokka, J. and Hietanen, J. (2018) Réflexion autour du positionnement de la vidéographie comme outil de théorisation, Recherche et Applications en Marketing (forthcoming).
  • Roux, D., Guillard V. and Blanchet, V. (2018) Of counterspaces of provisioning: Reframing the sidewalk as a parasite heterotopia, Marketing Theory 18 (2), 218-233.
  • Pomiès, A. and Arsel, Z. (2018) Retracing the History of the Concept of Taste, in Taste, Consumption and Markets, Taylor & Francis.
  • Scheurenbrand K., Parsons E., Cappellini B., Patterson A., (2018), Cycling into Headwinds: Analyzing Practices That Inhibit Sustainability, Journal of Public Policy & Marketing, Volume: 37 issue: 2, page(s): 227-244
  • Sitz, L. (2018) Repenser la consommation avec Foucault et la psychologie discursive., Michel Foucault et la consommation : gouverner et séduire. : Caen : EMS, 43-55 p.
  • Vicdan, H. and Hong, S. (2018) Enrollment of Space into the Network of Sustainability, Marketing Theory 18(2), 169-187.
  • Weijo, H., Martin, D. and Arnould, E. (2018) Consumer Movements and Collective Creativity: The Case of Restaurant Day, Journal of Consumer Research (forthcoming).

2017

  • Arnould, E., Cayla, J. and Dion, D. (2017) Fetish, magic, marketing, Anthropology Today, 33(2), 28-32.
  • Auriacombe, B. et Cova, V. (2017) Tipping: what those giving and receiving a tip really think, Décisions Marketing, 86, 115-130. Forthcoming.

  • Barisione, M., Michailidou, A., Airoldi, M. (2017). Understanding a digital movement of opinion: the case of #RefugeesWelcome. Information, Communication & Society, 1–20. DOI: 10.1080/1369118X.2017.1410204

  • Batat, W., Peter, P., Vicdan, H., Manna, V., Ulusoy, E., Ulusoy, E. and Hong, S. (2017) Alternative food consumption (AFC): idiocentric and allocentric factors of influence among low socio-economic status (SES) consumers, Journal of Marketing Management
  • Fortes, N. Rita, P. and Pagani, M. (2017) The effects of privacy concerns, perceived risk and trust on online purchasing behaviour, International Journal of Internet Marketing and Advertising
  • Grosso, M., Castaldo, S. (2017) Privacy concerns and customers’ information sharing intentions, the role of culture”, in S. Sarma (ed.) Global Observations of the Influence of Culture on Consumer Buying Behavior, IGI Global, DOI: 10.4018/978-1-5225-2727-5.ch007, ISBN: 9781522527275, ISBN(ebook): 9781522527282, pp. 108-123.
  • Hietanen, J. and Rokka, J. (2017) Companion to the videography ‘Monstrous Organizing – The Dubstep Electronic Music Scene’, Organization, ePub ahead of print 16 Nov 2017.
  • Kornberger, M. (2017) The Values of Strategy: Valuation Practices, Rivalry and Strategic Agency, Organization Studies

  • Natale, P., Airoldi, M. (Eds.) (2017). Web & social media: le tecniche di analisi. Santarcangelo di Romagna: Maggioli Editore.

  • Pagani M. and Malacarne G. (2017). Experiential engagement and active vs.passive behavior in mobile location-based social networks: the moderating role of privacy. Journal of Interactive Marketing, 37, 133-148
  • Rokka, J. (2017) Champagne: marketplace icon, Consumption Markets & Culture, 20 (3), 275-283.

2016

  • Airoldi, M., Beraldo, D., & Gandini, A. (2016). Follow the algorithm: An exploratory investigation of music on YouTube. Poetics, 57, 1-13.
  • Airoldi, M. (2016). Analyzing social media with topic models: Sanremo 2016 on Twitter. Studi Culturali,  3/2016, 431-448.
  • Arvidsson, A., Caliandro, A., Airoldi, M. & Barina, S. (2016). Crowds and value. Italian Directioners on Twitter. Information, Communication & Society, 19(7), 921-939.
  • Autier, F., Auriacombe, B. (2016) « Club Med : le bonheur de se révéler », marque employeur et employabilité, Paris, CCMP, HO632, 48 pages.
  • Dion, D. and Arnould, E. (2016) Persona-fied brands: managing branded persons through persona, Journal of Marketing Management, 32, 121-148.
  • Dion, D., Rémy, E. and Sitz, L. (2016), L’enracinement dans les cultures regionals pour créer des marques fortes, Annales Méditerranéennes d’Economie, 3, 79-95.
  • Godey, B., Manthiou, A., Pederzoli, D., Rokka, J., Aiello, G., Donvito, R. and Singh, R. (2016) Social media marketing efforts of luxury brands: influence on brand equity and consumer behavior, Journal of Business Research, 69 (12), 5833-5841.

  • Grosso, M., Castaldo, S., Mallarini, E., Rindone, M. (2016) The path to gain customer loyalty in pharmacy retail: the role of the store in developing satisfaction and trust, Research in Social & Administrative Pharmacy, Vol. 12, No. 5, 699-712.

  • Grosso, M., Castaldo, S. (2016) Marketing, Egea, Milano, ISBN: 978-88-238-2718-9.

  • Grosso, M., Castaldo, S. (2016) CRM in Fashion Retail: Building Store Loyalty through Store Trust, in Vecchi Alessandra and Buckley Chitra (eds.) Handbook of Research on Global Fashion Management and Merchandising, IGI Global, DOI: 10.4018/978-1-5225-0110-7.ch021, ISBN13: 9781522501107, pp. 509-531.

  • Heine, K. and Phan, M. (2016) Authenticity and Prestige: What Luxury Brands could learn from the Wine Industry? Luxury Research Journal, Vol. 1, No. 2., pp. 177-190.
  • Leefmann, J., Levallois, C. and Hildt, E. (2016) Neuroethics 1995–2012. A Bibliometric Analysis of the Guiding Themes of an Emerging Research Field, Frontiers in Human Neuroscience, 10, 366.
  • Levallois, C., Marchand, M., Mata, T., and Andriuzzi, A. (2016) Handbook of Twitter Research 2015-2016, Emlyon Press.
  • Pomiès, A. and Tissier-Desbordes, E. (2016), “Constructing the object of research in the manner of Piet Mondrian: An integrative epistemology for Consumer Research”, Marketing Theory, 16(3), 1-20.
  • Rokka, J. and Canniford, R. (2016) Heterotopian selfies: how social media destabilizes brand assemblages, European Journal of Marketing, 50 (9/10), 1789-1813.
  • Vicdan, H., Batat, V., and Hong, S. (2016) “Social Class Dynamics in Alternative Food Consumption,” in Commentaries (ed. Wided Batat) New Paths in Researching ‘‘Alternative’’ Consumption and Well-Being in Marketing: Alternative Food Consumption, Marketing Theory, 16(4), 8-14.

2015

  • Auriacombe, B. (2015) “The usefulness of a service guarantee: The point of view of contact staff”. Décisions Marketing, n°77, Jan-March, 31-45.
  • Auriacombe, B., Sitz, L., Guers, R. (2015) : « Stratégie de marque dans les services de transport ». in Besson, M., Gueret-Talon L., Abramovici, M., Le cas des services : Recueil de cas en management et marketing des services, collection Etudes de cas, Editions EMS.
  • Borges, M., Rita, P., Pagani, M. (2015) « An exploratory study into the determinants of adoption of Mobile TV services : an integral value perspective” International Journal of Electronic Business , Vol. 12, No. 1, 2015 pp. 70-94.
  • Cayla, J. and Arnould, E. (2015) Consumer Fetish: Commercial Ethnography and the Sovereign Consumer, Organization Studies, 36(10), 1-26.
  • Cova, B., Pardo, C., Salle, R. and Spencer, R. (2015) Normal vs spectacular science: The IMP group and BtoB marketing, Industrial Marketing Management, 41

  • Grosso, M., Castaldo, S., (2015) How Store Attributes Impact Shoppers’ Loyalty: Do Different National Cultures Follow The Same Loyalty Building Process?, The International Review of Retail, Distribution and Consumer Research, Vol. 25, No. 5, 53-515.

  • Grosso, M., Castaldo, S., (2015) Private Labels and National Brands: A Comparison Within Brand Extension”, in Francisco J. Martínez-López, Juan Carlos Gázquez-Abad, Raj Sethuraman (eds.) Advances in National Brand and Private Label Marketing, Springer Proceedings in Business and Economics, DOI: 10.1007/978-3-319-20182-5_10, ISBN: 978-3-319-20181-8, online ISBN: 978-3-319-20182-5, pp. 95-102.

  • Hartmann, B., Wiertz, C. and Arnould, E. (2015) Exploring Consumptive Moments of Value-Creating Practice in Online Community, Psychology & Marketing, 32(3), 319-340.
  • Hietanen, J. & Rokka, J. (2015) Market practices in countercultural market emergence, European Journal of Marketing, 49 (9-10), 1563-1588.
  • Kornberger, M. (2015) Think Different: On Studying the Brand as Organizing Device, International Studies of Management and Organization, 42(2), 105-113.
  • Pagani, M., Goldsmith, R., Perracchio, A. (2015). “Standardization vs. Adaptation: consumer reaction to TV ads containing subtitled or English dubbed ads” International Journal of Advertising, Vol 34, 4, 702-714
  • Sitz, L. and Roux, D. (2015) Michel Foucault. Le souci du pouvoir. In book: Regards croisés sur la Consommation, Tome 2 – Des structures au retour de l’acteur, Edition: Collection Versus, Publisher: EMS, Editors: Eric Rémy, Philippe Robert-Demontrond, pp.141-166.
  • Vernuccio, M., Pagani, M., Barbarossa, C., Pastore, A. (2015) “Antecedents of brand love in online network-based communities. A social identity perspective” Journal of Product and Brand Management Vol. 24 7/2015.
  • Vicdan, H. and Fırat, A.F. (2015), “Evolving Desire to Experience the Social ‘Other’: Insights from the High Society Bazaar,” Journal of Consumer Culture, 15 (2), 248-276.
  • Woermann, N. & Rokka, J. (2015) Timeflow: How Consumption Practices Shape Consumers’ Temporal Experiences, Journal of Consumer Research, 41 (6), 1486-1508. (Winner of the Sidney J. Levy Award).

Autres publications

  • Auriacombe, B., Cova, V. (2014) “Place and role of tipping in the service relationship », 13ème Journées Normandes de Recherche sur la Consommation, Rouen, 27-28 novembre.
  • Auriacombe, B. (2012). Marketing public : Gérer la qualité de service. M3 – Millénaire 3, 4.
  • Cherny, L. (2007) Designing ‘Up’ in the Software Industry, Cambridge; MIT Press
  • Cherny, L. (2001) Conversation and Community: Chat in a Virtual World, CSLI Press
  • Cherny, L. and Weise, E. (1996) Wired Women: Gender and New Realities in Cyberspace, Seal Press
  • Gao, T., Rhom, A., Sultan, F., Pagani, M. (2013) “Consumers un-tethered: A three market empirical Study of Consumers’ mobile marketing acceptance” Journal of Business Research 66 (13), 2536-2544.
  • Goldsmith, R. Pagani, M., Lu, X. (2013) “Social Network Activity and Contributing to an Online Review Site” Journal of Research in Interactive Marketing, Vol. 7, N. 2,100-118.
  • Grosso, M., Castaldo, S., Premazzi, K. (2013) Retail and Channel Marketing, Edward Elgar Publishing Ltd, Camberley, ISBN: 978 1 78254 618 4
  • Heine, K. and Gutsatz, M. (2014) Luxury Brand Building in China: Eight Case Studies and Eight Lessons Learned. Journal of Brand Management (21 November 2014).
  • Heine, K. and Berghaus, Benjamin (2014) Luxury Goes Digital: How to Tackle the Digital Luxury Brand-Consumer Touchpoints. Journal of Global Fashion Marketing 5(3): 223-234.
  • Hietanen, J., Rokka, J. & Schouten, J.W. (2014) Commentary on Schembri and Boyle (2013): From representation towards expression in videographic consumer research, Journal of Business Research, 67 (9), 2019-2022.
  • Pagani, M. (2013) “Digital business strategy and value creation: framing the dynamic cycle of control points” MISQuarterly Vol. 37, No. 2., pp. 617-632.
  • Pagani, M., Gldsmith, R., Hofacker, C.H. (2013) “Extraversion as a stimulus for user-generated content” Journal of Research in Interactive Marketing Vol. 7 No. 4, pp. 242-256.
  • Pagani, M. Mirabello, A. (2011) “The influence of personal and social-interactive engagement in social TV websites” International Journal of Electronic Commerce (Winter 2011-2012), Vol. 16, No. 2, pp 41-68.
  • Pagani, M. Hofacker, C. Goldsmith, R. (2011) “The influence of personality on Active and Passive use of Social Networking Sites” Psychology and Marketing, 28(5), 441-456.
  • Petersen, F.E., Heine, K. (2013) When Do Consumers Indulge in Luxury? Emotional Certainty Signals When to Indulge to Regulate Affect. Marketing ZFP / Journal of Research and Management, Vol. 35, Issue 2, pp. 79-90.
  • Rhom A., Gao, T. Sultan, F., Pagani, M. (2012) “Brand in the hand: a cross-market investigation of consumer acceptance of Mobile Marketing” Business Horizons, Vol. 55, 485-493.